Terms and Conditions

SIX WEEKS TO SORTED

BUSINESS COACHING PROGRAMME AGREEMENT

This Agreement is made on the date the Client purchases the Programme or otherwise accepts these terms.

Between: 

Helen Young, a sole trader trading as Solo Cleaners Success Academy, whose business address is Ellacott Morris, Waterloo House, 2 Colchester Road, St Osyth, CO16 8HA (the "Company"); and

the person or business named in the order or enrolment details (the "Client").

Together known as "the Parties".

By purchasing the Programme, ticking acceptance at checkout, signing this Agreement or accessing the Programme, the Client agrees to abide by these terms without variation.

1 The Programme

1.1 The Client is entering into a six-week group coaching and business support programme called Six Weeks To Sorted (the "Programme").

1.2 The Programme is for solo cleaning business owners who want support to organise and improve their businesses.

1.3 The Programme is delivered remotely online. The Client accepts and understands that this is a group programme and that coaching, training and support will be delivered alongside other participants in a group setting.

1.4 The Programme includes six weeks of group support beginning on the official Programme start date notified to the Client. The support period is fixed and will not be extended because the Client joins late, misses a session or does not participate.

1.5 The Client's purchase is for this specific run of Six Weeks To Sorted. It is not membership of The Solo Cleaners Club, The Solo Cleaners System lifetime membership, or any other lifetime membership, course or service unless expressly stated in writing.

2 The Services

2.1 The Services are group coaching, mentoring, training and business support designed to help the Client organise and improve their solo cleaning business (the "Services").

2.2 During the six-week support period, the Services may be delivered through scheduled live group coaching or training sessions, a private online group or community, and access to training materials, videos, workbooks, templates and other resources described on the sales page or checkout page.

2.3 The Company will provide the Services with reasonable care and skill.

2.4 Any remotely delivered sessions will take place via Zoom or another online meeting facility. Programme materials will be provided through Kajabi or another suitable online platform.

2.5 The Client is responsible for attending scheduled sessions at the agreed time. If the Client cannot attend or fails to attend, the Client forfeits the live element of that session. Where a recording is made available, the Client may watch the recording instead.

2.6 If the Company is unable to deliver a scheduled session, the Company will make reasonable attempts to give notice and will reschedule it or provide a suitable alternative.

2.7 Group support is available only in the designated Programme group, community or group sessions during the six-week support period. One-to-one coaching or support by private message, text, WhatsApp, email or any other individual communication channel is not included.

2.8 Any support requested beyond the six weeks or outside the scope of the Programme will require a separate written agreement and may incur an additional fee.

2.9 The Company may make reasonable amendments, revisions or changes to the Programme, its timetable, delivery platform or individual sessions where necessary. Where a material element is cancelled, the Company will make reasonable efforts to reschedule it or provide a suitable alternative.

3 Access to Materials

3.1 When delivery begins, the Client will be granted access to the training materials and electronic resources provided for this specific run of the Programme.

3.2 Subject to payment of the Fee in full and continued compliance with this Agreement, the Client will have ongoing lifetime access to the training materials and recordings provided for the specific run of Six Weeks To Sorted purchased by the Client.

3.3 For the purposes of this Agreement, lifetime access means for as long as Solo Cleaners Success Academy continues to operate and is reasonably able to make the relevant materials available. It does not mean for the Client's natural lifetime.

3.4 Lifetime access applies only to the materials and recordings from the Client's purchased run. It does not include future live runs, new or updated editions, future bonuses, ongoing group support, ongoing community access, or access to any membership.

3.5 Live group support and any temporary Programme community access end when the six-week support period ends. Access to those elements is not included within lifetime access.

3.6 The Company may move the materials to another suitable platform. If the Programme or business is permanently discontinued and ongoing hosting is no longer reasonably possible, the Company may end access. Where reasonably practicable, the Company will provide notice and an opportunity to download any downloadable materials.

4 Client Obligations

4.1 The Client accepts that participation may require them to review and make decisions concerning their business, career, finances, education and development. Any review, decision, implementation and action will be the sole responsibility of the Client.

4.2 The Client is solely responsible for decisions and actions taken as a result of matters reviewed or discussed during the Programme. The Company is not liable for the Client's failure to make decisions, implement plans or strategies, or achieve any particular result.

4.3 The Client is responsible for participating honestly and constructively, taking any action they consider appropriate, and seeking independent professional advice where needed.

4.4 The Client understands that the Programme is a group programme and agrees to conduct themselves reasonably and responsibly. The Client must not act in a way that causes offence, distress or alarm, disrupts the Programme or impairs another participant's experience.

4.5 The Client agrees to keep information shared by other participants private and confidential. The Company cannot guarantee that other participants will comply, and the Client should not share information within the group that they are not comfortable sharing in that setting.

4.6 If the Client has concerns about delivery of the Services or their participation, they will notify the Company by email at helen@solocleaners.co.uk as soon as possible so that reasonable efforts can be made to resolve the concern.

4.7 The Client understands that once this Agreement is accepted it may only be cancelled or terminated in accordance with this Agreement. The Client agrees to pay the whole Fee, and refunds apply only as set out in clause 6.

4.8 Participation does not guarantee results or success. The Client will have access to information, resources and support designed to benefit them, but it is their responsibility to take action and implement what they learn.

4.9 Materials and information provided during the Programme are for general educational purposes and do not constitute legal, financial, tax or accounting advice.

4.10 The Client must not canvass, promote or advertise their products or services to other participants, employees or contractors through the Programme without the Company's express consent.

5 Fees and Late Payments

5.1 The total cost of the Programme is £397, inclusive of VAT (the "Fee").

5.2 The Fee is payable in five monthly instalments of £79.40. The first instalment is due on purchase and the remaining four instalments are due monthly on the same date or on the dates shown at checkout.

5.3 The instalment plan is a way of spreading the fixed Fee. It is not a monthly subscription. By accepting this Agreement, the Client commits to pay the entire £397 Fee.

5.4 There will be no refund, discount or option for part-payment if the Client decides not to proceed with or stops participating in the Programme, except where clause 6 or the Client's statutory rights apply. Monthly payments will continue to fall due until the entire Fee is paid.

5.5 The Fee will be paid through the payment method offered at checkout. The Client authorises the payment provider to charge each instalment when it falls due and must keep their payment details up to date.

5.6 If an instalment is not paid when due, the Company may retry payment, contact the Client and suspend access to the Services, sessions, community and resources until the account is brought up to date.

5.7 If a payment remains overdue for more than 14 days, this will amount to a material breach. The Company may terminate this Agreement, remove the Client from the Programme and seek recovery of all properly outstanding Fees and reasonable recovery costs.

6 Refunds and Cancellation

6.1 This Agreement is intended to form a business-to-business contractual relationship because the Programme is purchased for the Client's cleaning business. No refund is permitted merely because the Client changes their mind. The Client should check the Programme details for suitability before purchasing and raise any questions before joining.

6.2 Nothing in this Agreement affects any statutory rights or remedies that apply and cannot lawfully be excluded.

6.3 The Client may stop attending the Programme at any time, but stopping participation does not cancel this Agreement or remove the obligation to pay any outstanding balance of the Fee.

6.4 If the Company cancels the whole Programme and does not provide a reasonable rescheduled date or suitable alternative, the Client will receive a refund of Fees paid for Services that have not been provided.

7 Termination

7.1 This Agreement may be terminated if either Party commits a material breach and, where the breach is capable of remedy, fails to remedy it within 14 days of written notice, or commits a material breach that cannot be remedied.

7.2 The Company may limit or suspend the Services, exclude the Client from a session, or terminate this Agreement if the Client is disruptive or abusive, impairs another participant's experience, infringes intellectual property or confidentiality obligations, or fails to follow this Agreement or reasonable Programme guidelines.

7.3 Where appropriate, the Company will notify the Client of the concern and give them a reasonable opportunity to respond or remedy it. Immediate action may be taken where reasonably necessary to protect the Company, the Programme or its participants.

7.4 On termination because of the Client's breach, access to live Services and private groups may be removed immediately. Access to materials may also be suspended or removed where the breach concerns non-payment, confidentiality, intellectual property, account sharing or misuse of materials. Fees already paid will not be refunded and properly outstanding Fees remain due.

8 Confidentiality Intellectual Property and Data Protection

8.1 Each Party agrees not to disclose the other Party's confidential information except where necessary to provide or receive the Services, where permission has been given, or where disclosure is required by law or a valid legal order.

8.2 Confidential information does not include information already lawfully known, already in the public domain, received lawfully from a third party, or independently developed without use of the other Party's confidential information.

8.3 The Client must preserve and protect information shared by other Programme participants and must not record, screenshot, copy or disclose another participant's contribution without permission.

8.4 All Programme materials, methodologies, systems and processes are the Company's confidential and proprietary intellectual property or are used by the Company under licence.

8.5 The Company grants the Client a personal, limited, non-transferable, non-exclusive and revocable licence to access and use Programme materials solely within the Client's own business and for the purposes intended by this Agreement.

8.6 The Client must not reproduce, distribute, sell, license, share, publish, teach or commercially exploit the Programme materials; share login details; allow another person to access the materials; present the materials as their own; or use them to create a competing course, coaching programme or resource.

8.7 No Client recording of Programme sessions, live webinars or video resources is permitted without the Company's express written consent.

8.8 Group sessions may be recorded by the Company. If the Client speaks, appears on camera or contributes in a recorded chat, their name, image, voice or contribution may be included in the recording and made available to participants in this run as part of their ongoing access. A Client who does not wish to appear should keep their camera and microphone off and avoid sharing identifying information in a recorded chat.

8.9 Personal data will be stored, accessed and processed in accordance with applicable data protection law. Details of the Company's processing are set out in the privacy notice at www.solocleaners.co.uk.

8.10 If the Client voluntarily provides a written or video testimonial, the Company may use it for marketing in the manner agreed when it is provided. Permission may be withdrawn for future use by written notice, although this will not require recall of material already published or distributed.

8.11 The obligations in this clause survive termination of this Agreement.

9 Liability

9.1 The Company has made reasonable efforts to represent the Programme and Services accurately. Testimonials and examples do not guarantee that the Client will achieve the same or similar results. Success depends on factors including the Client's circumstances, decisions, effort and implementation.

9.2 The Company does not guarantee any particular revenue, profit, customer numbers, saving or other business outcome.

9.3 The Company will not be liable for indirect, consequential or special loss. To the extent permitted by law, the Company's total liability arising from this Agreement is limited to the Fee paid or payable by the Client for the Programme.

9.4 The Programme does not provide medical, legal, financial, tax or accounting advice. The Client should obtain advice from an appropriately qualified professional where required.

9.5 Nothing in this Agreement limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be limited or excluded.

10 Notices

10.1 A notice under this Agreement must be sent by email or first-class post to the contact details provided by the other Party. Notices to the Company should be sent to helen@solocleaners.co.uk or the business address stated at the beginning of this Agreement.

10.2 An email notice is deemed received when a valid delivery notification is received before 5 pm UK time, or at 9 am on the following business day if received later. A postal notice is deemed received on the second business day after posting.

10.3 The Client must keep their contact details up to date and notify the Company of any change within seven days.

11 General

11.1 A failure or delay by either Party to enforce a provision does not waive that Party's right to enforce it later.

11.2 If a provision is found invalid or unenforceable, it will be removed to the minimum extent necessary and the remaining provisions will continue in effect.

11.3 This Agreement is the entire agreement between the Parties in relation to the Programme and supersedes earlier negotiations, drafts and discussions. Any sales page and order confirmation form part of the Agreement. If there is an inconsistency, this Agreement takes priority unless a later written term expressly states otherwise.

11.4 Neither Party will be liable for delay or failure caused by circumstances reasonably beyond their control. The affected Party will take reasonable steps to reduce the impact and resume performance as soon as reasonably possible.

11.5 This Agreement is governed by the laws of England and Wales. The Parties submit to the exclusive jurisdiction of the courts of England and Wales.

11.6 No variation is effective unless agreed in writing by the Parties.

11.7 The Contracts Rights of Third Parties Act 1999 does not apply to this Agreement.

11.8 The Client confirms that they have had sufficient opportunity to read this Agreement and seek independent legal advice before accepting it.

12 Acceptance

12.1 The Client accepts this Agreement by purchasing the Programme, ticking the relevant acceptance box at checkout, signing below, or accessing the Programme after receiving these terms.

12.2 By accepting, the Client confirms that they understand:

• the Programme provides six weeks of group support and does not include one-to-one support;
• the total Fee is £397, payable in five monthly instalments of £79.40;
• the instalment plan is not a monthly subscription and the entire Fee is due;
• lifetime access applies only to the materials and recordings from the purchased run and does not include lifetime group support or membership; and
• the confidentiality and intellectual property restrictions in this Agreement.

Company: Helen Young trading as Solo Cleaners Success Academy

Email: helen@solocleaners.co.uk